Welcome to Wild Trek Store! These terms outline our mutual commitments as you prepare for your next adventure. By using our site, you agree to these conditions – please read them as carefully as you’d check your climbing harness.

1. Our Adventure Community

Who We Serve

We specialize in equipping outdoor enthusiasts for:

  • Camping expeditions (1-4 person tents and gear)
  • Rock climbing (harnesses, ropes, protection)
  • Backcountry travel (avalanche safety equipment)
  • Hiking (poles, approach shoes, backpacks)

Website Experience

Our digital storefront mirrors the rugged simplicity of the outdoors with:

  • Direct, activity-based product categorization
  • Transparent policies written in plain language
  • Adventure-inspired tone matching our customers’ passion

2. User Responsibilities

Account Conduct

When creating an account, you agree to:

  • Provide accurate information (as precise as your topo maps)
  • Maintain password confidentiality like your avalanche beacon
  • Notify us immediately of unauthorized access

Prohibited Actions

You may not:

  • Use our site for illegal activities
  • Attempt to undermine site security
  • Misrepresent product reviews
  • Resell items without authorization

3. Gear & Service Details

Product Information

We strive for accuracy in:

  • Technical specifications (weight, dimensions, materials)
  • Activity suitability indicators
  • Manufacturer-provided safety warnings

Note: Colors may vary slightly due to monitor differences.

Safety-Critical Items

Certain products require special attention:

  • Non-returnable items: Avalanche safety gear, climbing protection, opened fuel canisters
  • Must be inspected upon delivery
  • Used only after proper training

4. Order & Payment Terms

Purchasing Process

  1. Add items to your cart (like packing your backpack)
  2. Select shipping method (standard or free for $50+)
  3. Complete checkout with accepted payment methods:
    • Visa, MasterCard, JCB
    • PayPal
  4. Receive order confirmation email

Shipping Timeline

Service Carrier Cost Delivery Time
Standard DHL/FedEx $12.95 10-15 business days
Free Shipping EMS Orders >$50 15-25 business days

Processing time: 1-2 business days (excluding weekends/holidays)

5. Returns & Refunds

Our Guarantee

We stand by our gear like you trust your climbing rope:

  • 15-day return window from delivery date
  • Items must be unused with original packaging
  • Refunds processed in 3-5 business days after inspection

International Considerations

  • Customers responsible for return shipping costs
  • Mark packages “Returned Goods” to avoid customs fees
  • Refunds exclude original shipping and import taxes

6. Intellectual Property

The Wild Trek Store ecosystem is protected like a fragile alpine environment:

  • All website content is our property or used with permission
  • Product photos may not be used without authorization
  • “Wild Trek Store” name and logo are registered trademarks

7. Liability Limitations

Product Use

Outdoor activities involve inherent risks:

  • We’re not liable for improper gear use
  • Customers must follow manufacturer safety guidelines
  • Technical climbing gear should be inspected before each use

Website Operation

While we strive for 24/7 availability:

  • We’re not responsible for temporary outages
  • Prices/availability may change without notice
  • Errors will be corrected when identified

8. Contact & Disputes

We resolve issues faster than pitching a 2-person tent:

  • Email: [email protected]
  • Mail: 4094 Snider Street, Colorado Springs, CO 80903 USA
  • Colorado law governs any disputes

Final Note: These terms exist to ensure great adventures for all. We may update them occasionally – the current version will always be posted here. Now get out there and explore!