FAQ

Our target adventurers include:

• Backpackers and campers (from solo explorers to groups of 4)
• Climbers and mountaineers (from beginners to professionals)
• Ski tourers and winter sports enthusiasts
• Outdoor enthusiasts who value reliable, expert-selected gear
• Adventurers planning anything from weekend trips to multi-month expeditions

We combine:

• Curated selection: Only expert-approved climbing, camping, and hiking equipment
• Adventure-ready delivery: Shipping options designed for outdoor enthusiasts’ needs
• Global perspective: Serving adventurers worldwide (with some remote area exceptions)
• Community focus: We’re fellow outdoor enthusiasts who understand your needs

Our gear falls into these main categories:

• Tents: From 1-person to 4-person options for all camping needs
• Climbing equipment: Harnesses, helmets, ropes, protection, and accessories
• Backcountry essentials: Avalanche safety gear, hiking poles, approach shoes
• Backpacks: For all your carrying needs
• Camp kitchen: Equipment for outdoor cooking
• Clothing: For various outdoor activities
• Resources: Books and maps to plan your adventures

Our tent sizing works as follows:

• 1-Person: Minimalist solo adventurers who prioritize lightweight gear
• 2-Person: Ideal for most couples or solo travelers who want extra space
• 3-Person: Comfortable for two with gear or cozy for three
• 4-Person: Great for families or groups wanting ample space

Remember: If you’re tall or want extra space for gear, consider sizing up.

We ship worldwide with two exceptions:

• Some remote areas in Asia
• Certain island nations

If you’re unsure about delivery to your location, email us at [email protected].

Standard Shipping ($12.95):
Carriers: DHL or FedEx
Processing: 1-2 business days
Delivery: 10-15 days after dispatch
Best for: Time-sensitive trips or last-minute gear needs

Free Shipping (Orders over $50):
Carrier: EMS
Processing: 1-2 business days
Delivery: 15-25 days after dispatch
Best for: Early planners or budget-conscious adventurers

Pro Tip: Combine orders with adventure partners to reach the $50 threshold!

You’ll receive tracking information via email as soon as your adventure kit leaves our Colorado Springs headquarters. Use this to monitor your package’s journey to your doorstep.

We accept:

• All major credit cards (Visa, MasterCard, JCB)
• PayPal

Absolutely. We use industry-standard encryption to protect all transactions. Your payment security is as important to us as the reliability of our climbing gear.

Our satisfaction promise:

• 15-day window: Returns accepted within 15 days of delivery
• Hassle-free process: If any item doesn’t meet your expectations
• Condition: Items must be unused and in original packaging

Because in the wild and in business, we stand by our gear.

Contact our adventure consultants at [email protected] with your order number and details about the item you wish to return. We’ll guide you through the simple process.

Click “Forgot Password” on the login page and follow the instructions sent to your registered email address. If you encounter issues, our team can assist.

Our team of fellow outdoor enthusiasts is always ready to help! Contact us at:

Email: [email protected]
Address: 4094 Snider Street, Colorado Springs, CO 80903

We typically respond within 24 hours (except during our own epic adventures in the backcountry – but we’ll get back to you as soon as we return to civilization!).